Privacy Policy

Meister Creative ("us", "we", "our") is committed to providing quality services to you and this privacy policy ("policy") outlines our ongoing obligations to you in respect of how we manage your Personal Information.

This policy will help you understand how Meister Creative uses and protects the data you provide to us when you visit and use www.meistercreative.au ("site"). We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

When you visit our site, we may receive, collect and store any information you enter on our website or provide us in any other way. Data we may collect includes:

Your IP address.
Your contact information and email address.
Other information such as interests and preferences.
Data profile regarding your online behavior on our site.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why We Collect Your Data

We are collecting your data for several reasons:

To comply with any applicable laws and regulations.
To improve our services and products.
To send you promotional emails containing the information we think you will find interesting.
To contact you to fill out surveys and participate in other types of market research.
To customize our site according to your online behavior and personal preferences.
To provide our users with ongoing customer assistance and technical support;
To track marketing and promotional activity.
To contact you if you choose to become a client.

Safeguarding and Securing the Data

Meister Creative is committed to securing your data and keeping it confidential. We have done all in our power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our website is hosted on the Wix.com platform.

Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

We may also direct you to payment links and pages via Stripe.com which also adheres to the above standards.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Communicate With You

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our Cookie Policy

Once you agree to allow our site to use cookies, you also agree for us to use the data it collects regarding your online behavior (analyze web traffic, web pages you visit and spend the most time on).

The data we collect by using cookies is used to customize our site to your needs.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

We may use a set standard of cookies enabled by our website hosting platform Wix.com as well as third party tracking from Google Analytics, Google Ads and Meta. Any external tracking software is assured to meet international standards.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit https://www.allaboutcookies.org/, which contains comprehensive information on how to do this on a wide variety of browsers and devices.

Links to Other Websites

Our site may contain links that lead to other websites. If you click on these links Meister Creative is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on our site, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email at info@meistercreative.au and we will be more than happy to change this for you.

Meister Creative will not lease, sell or distribute your personal information to any third parties, unless we have your permission. However we may do so if the request for your information is enforced by law.

Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.